FAQ

In-home care provides personalised support with everyday tasks, allowing you or your loved one to remain living comfortably and independently at home. It can range from help with personal care to companionship and transport.

We proudly provide compassionate and reliable in-home care services throughout Byron Bay and the wider Northern Rivers region. If you’re located outside this area, please contact us to confirm service availability in your specific location. We’re always striving to help.

Yes, we are a fully approved and registered NDIS provider in the Northern Rivers region. We have extensive experience in helping individuals navigate the NDIS system and access the support they need to live independently and achieve their goals. We also provide support coordination.

Yes, Avalon Home Care is an approved aged-care provider. We understand the complexities and feelings associated with seeking aged care, we have supports in place, and a deep understanding of how to best help navigate the process.

We are your local, community-focused provider with a passion for building genuine connections. We’re committed to providing personalised care, building genuine relationships with our clients, and empowering them to live a better life at home.

Yes, Avalon Home Care offers flexible overnight care and 24/7 care options to suit a variety of needs. Whether you require occasional overnight support or continuous care, we can create a personalised plan that provides peace of mind and ensures your well-being.

Getting started is easy! Simply contact us by phone or through our online contact form to arrange a friendly, no-obligation chat. We’ll discuss your individual needs, answer your initial questions, and guide you. Simply Get Started!

The in-home assessment is a free, no-obligation visit from one of our experienced team members. This is a chance for us to get to know you, understand your specific care requirements, discuss your preferences, and answer any further questions.

We understand that sometimes care needs arise urgently. We strive to commence in-home care services as quickly as possible, typically within a few days of the in-home assessment, depending on your requirements and carer availability.

The cost of in-home care depends on your individual needs, the specific services you require, and the number of hours of support per week. We’ll provide you with a clear breakdown of our fees during the free in-home assessment.

We recommend contacting your private health insurer directly to determine if your policy covers in-home care services. We are happy to provide any documentation your insurance company may require.

Yes, you may be eligible for government funding to help cover the costs of in-home care through the Commonwealth Home Support Programme (CHSP) or a Home Care Package (HCP). We can help you understand your options.

A Home Care Package (HCP) is a government-subsidised program that provides funding for older Australians to access a range of in-home care services.

We focus on finding carers compatible with your needs and personality. Our carers have a passion for helping people enjoy a better life and undergo a rigorous selection process which includes thorough background checks, verification of qualifications and personalised interviews. We prioritise finding carers who are experienced, skilled, compassionate, and reliable.

Yes, during initial conversions we will discuss your preferences and carer options. We understand the importance of a good relationship between client and carer and take great care in matching you with a carer who is best suited to your needs.

If you ever feel that your assigned carer isn’t the right fit, please contact us immediately. We’re committed to ensuring your satisfaction and will work to find a suitable alternative.

You can reach us by visiting our Contact page.